As we continue to monitor the unforeseen situation that is present with the coronavirus (COVID19) and associated illnesses, Shines Energy has developed this policy to maintain a safe and
healthy environment for all team members, visitors, customers and stakeholders.
Shines Energy wishes to ensure all customers that we have continuity plans in place to deliver
uninterrupted service and support to customers as we navigate the uncertainty of COVID-19.
Shines Energy Team Shines Energy has implemented an extensive COVID-19 Policy accompanied by Shines Energy
COVID-19 Temporary Risk Management Procedures. We have implemented additional
sanitization and cleaning protocols in our office, warehouses, fleet vehicles and work locations.
We have equipped field staff with necessary equipment to ensure safe working procedures in
homes and businesses of our customers. We have increased options for remote work where
possible. The policy and procedures set in place are largely precautionary and will be constantly
monitored and adjusted. Shines Energy's Plan No employees showing symptoms of COVID-19 will be working while showing symptoms, and
will not return until medically cleared. Prior to each home visit, your technician will call to confirm
the appointment. At this time, the technician will describe the increased sanitary measures and
confirm nobody at the location is experiencing symptoms of COVID-19, or has experienced
symptoms within the past 48 hours. We encourage those who are well to keep their
appointments, and we respect customers who are ill or high risk and wish to reschedule. Every
effort to reschedule appropriately will be made.
We ask all customers to respect the health and safety of our team and community. If you have
recently returned from travel outside of Canada please reschedule your appointment with us
until you have been home for at least 14 days and remain COVID-19 symptom free. Should you
be experiencing any symptoms, please contact our office right away to reschedule. As we continue to monitor the situation, further communications may result. Should you have any questions regarding this policy or wish to discuss the our COVID-19
practices, please contact Sandy Hines at 902-435-3744 or firstname.lastname@example.org